Below are common questions about ordering parts, machines and supplies from our Hamilton shop. If you need more help, please reach out using the contact details at the bottom of this page.
Order processing and timing
We prepare orders in 1–3 business days. This covers packing, verification and handing parcels to a carrier. If you need something faster, tell us and we’ll suggest the best option available.
Shipping within Canada
We provide free standard shipping on Canadian purchases over CAD75 and a flat CAD10 rate on smaller orders. Typical transit is 3–7 business days from dispatch. Delivery times vary by destination and carrier.
Returns, repairs and warranties
Most unused products in original condition are eligible for return within 30 days. Items that are used, installed, or classified as electrical, pumps, solenoids, special order, or water filters are final sale and cannot be returned. For defective products we’ll guide you through repair or manufacturer warranty steps and cover return shipping when the defect is confirmed.
Local pickup
Local pickup is available at our Hamilton location. Select the pickup option at checkout and we’ll notify you when the order is ready. Please bring your order confirmation when you collect your items.
Need a specific answer?
Email [email protected] with the details relevant to your question.